Terms and Conditions

1. General

The Government of Montserrat owns the copyright for all of the content on this website. The trademarks, logos, images, and service marks of GOV.MS and its Subsidiaries that are used on this website are and shall remain the exclusive property of the Government of Montserrat and its Subsidiaries and may not be used without prior written permission.

All content on this website is and shall remain the sole and exclusive property of the Government of Montserrat, except where a different owner has been specifically indicated. The Government of Montserrat hereby grants permission to any user of this website to download content only for personal use for non-commercial purposes. However, users may not alter, modify, reproduce, display, publish, post, transmit, or distribute any of the content found on this website without the express written permission of the Government of Montserrat.

This website makes no warranty or representation, express or implied, as to continuity of service. It reserves the right to suspend, terminate or otherwise alter access to some or all of the site's services at any time and without notice. We update the website all the time and can change or remove content at any time without notice.

2. Cookies

What are cookies?

A cookie is a small file that is typically made up of letters and numbers. It is downloaded onto your device when you browse certain websites. Cookies are then sent back to that website on each visit following that. Cookies are useful because they allow a website to recognise your device so that it can provide you with the best, most relevant experience. Many websites use cookies to help them to improve their website.

We use these cookies to:

Allow your device to be recognized so that any page changes, items or data selections are remembered on your visit; and detect software on your device which enables certain content on our website.

Cookies are not essential, but they provide us with useful anonymous information about how visitors use our website. Without them, it would be difficult for us to understand how our website is performing and we may miss out on the opportunity to make improvements that could make your user experience better. We use these cookies to:

  • Obtain statistics about how our website is used (including which pages are visited most often and how users came to visit our website
  • Evaluate our website’s performance; and
  • Help us make sure that the content and features on our website are relevant for your future visits.

The cookies on our website only collect anonymized information and these cookies cannot be used to identify you as an individual.

How to reject, delete or accept cookies

If you use our website, it means you agree with our collecting cookies. You can set your web browser to allow, switch off or delete cookies on ours and other websites. In a few cases, switching off or deleting cookies might reduce the functionality of or stop you accessing certain websites (including our website).

We use a number of social media tools and external applications to enhance your interaction with our website. For example, we sometimes embed videos from YouTube and other social networks on our website. As a result, you may be sent cookies from these third party websites. We do not control these cookies and we suggest you check these third party websites for more information about the cookies they use.

3. What information will the Government of Montserrat collect about me?

When you visit our website (on a mobile device, tablet or desktop), you may provide us with information personal to you, such as your name, your address, your email address, your mobile phone number, your date of birth, your passport details, You may provide additional “Information” if you wish.

You may provide us with “Information” in a number of ways:

  • By subscribing to receive email, SMS or ‘Push’ communications from us.
  • Via a third party’s website like Facebook.
  • By inputting your credit or debit card details– but only in order to complete a transaction.
  • By corresponding with our staff by email, live chat, in writing, on social media or telephone, in which case we may retain: the content of your emails, letters or conversations together with your title, name, email address, the social media username that you’re using, telephone number and our responses.

You may provide us with additional Information if you wish.

We also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location of your device, the pages on our website that you visit and in what sequence. This information is aggregated and it does not identify you as an individual. We do this to help improve your experience on our website.

4. Currency

All prices are quoted in Eastern Carribean Dollars (XCD).

5. Delivery Policy

Visitors License

Once applied for online and approval given, visitors drivers license can be emailed directly to the applicant within three (3) working days.

Drivers License

New – Once applied for online and approval given, all new drivers license should be collected in person at Ministry of Communication, Works, Labour and Energy main office in Brades within three (3) working days.

Renewals - Once applied for online and approval given, all new drivers license should be collected in person at Ministry of Communication, Works, Labour and Energy main office in Brades.

Learners Permit

New - Once applied for online and approval given, all learner’s permit should be collected in person at Ministry of Communication, Works, Labour and Energy main office in Brades within three (3) working days.

Renewals - Once applied for online and approval given, all renewal of learner’s permit can be emailed directly to the applicant.

6. Refund

All fees are non-refundable.

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to mcw@gov.ms or write a letter to P O BOX 344, Ministry of Communication, Works, Labour, and Energy, Brades, Montserrat, MSR1120.

7. How to contact us

If you would like to contact us concerning any matter relating to this Delivery Policy, you may send an email to mcw@gov.ms telephone us on 1 (664) 491 2522 or alternately please write a letter to P O BOX 344, Ministry of Communication, Works, Labour, and Energy, Brades, Montserrat, MSR1120.